2018 was a year of unpleasant extremes in customer interactions. 30 comments. "Yes sir! Retail/customer service workers of Reddit, what is your horror story? 15+ years with Verizon.... 15 years of NEVER being disconnected....15 years of never missed payments.... 15 years of honoring payment arrangement, Same bank, same address, same phone number; suddenly couldn't pay my bill? Why did you guys drive this giant truck over? Archived [Stories] Customer Service People of Reddit: What are your horror stories? And then her card was declined. Check out these people's mortifying period stories — … 8 stories of bad customer service. And while the following stories aren't "suffered a broken nose being dragged screaming off a plane" levels of awful, they're still pretty shitty. Ten Best Customer Service Experiences of 2018. so I spent about an two hours troubleshooting the issue after about 10 minutes I knew exactly what it was. They couldn't activate the line with Just Kids so they changed it to a regular unlimited plan and now after 5-6 hours on the phone with "support" and multiple chat convo's I'm stuck with an unlimited line I don't want. 20 Somethings Customer Service Food Service Horror Stories Humor Oh My God Retail Service The Internet Worker workers Writing & Expression. "You got it, that will be $15.05 please." Retail/customer service workers of Reddit, what is your horror story? *Husband phone Started calling 911 randomly out of the blue. But people don't have to tip. However, like any other workplace, some of the employees can be total duds. Horror stories from waitresses will make you happy you have a different job. I had been working at Zaxbys for 6 months and was looking for something that could give me more hours. Bill due on the 6th, I paid in full on the 3rd. ... was dragged down the aisle by her parents. What is your customer horror story? After talking to a rep they said it was because I paid early. That was not a good experience. I can't believe you if one of my employees tried to hand a customer 95 cents I'd fire them on the spot!" Called every day for hours at a time, no answer. Two men approach my house and apologize that the dryer isn’t on their truck. *I've an old grandfathered in plan, my internet and Hotspot was throttled 24/7, not just when I used up my data but ask the time beginning to ending of billing cycle. The experience has been depressingly bad and I fully regret having moved to Verizon. I'm gonna think of a witty response to this in one hour. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. Get me that price or I’ll kill you!” Get me that price or I’ll kill you!” I hung up and called the police, supplying them with all of the personal information that the genius had conveniently provided to make the reservation. Today we look at the world of bad customer service – and the top ten bad customer service experiences of 2018. Considering the fact that 68% of customers switch brands due to poor service, it’s only right that we spread these cautionary tales for the good of businesses … the stories were just as wild as you'd imagine. Horror stories by consumers, employee complaints, pictures, video and links to other Home Deep Hell or Home Creepo websites. More From Thought Catalog. 0 comments. In this video we will meet a bunch of really rude customers and a lot of cashiers that are way to nice, because they can't really blow up on people during their work hours. They'd INSTEAD wait until they're with you, and then take 2 years (20 minutes normally.) Get a funny take on today's popular news, entertainment, lifestyle, and video content -- all written by the people who bring you those funny ecards. 18 Walmart Employees Share Their Worst Customer Horror Stories by Laura Hohenstein You've seen the images of the "People of Walmart," now hear about their tales, as Walmart employees past and present relive the nightmare by sharing the horrific stories about their worst customers ever. Have you served customers like these? Yes they disconnected my phone because I paid early. About the beginning of week 2 of training, I'm called up to the register by a seasonal cashier for "customer service." Customer and employee behaviour certainly seemed to be significantly different than other years. I hear him exclaim in the background oh shit my Usb Hub is unplugged. Sephora is the one-stop shop for makeup and beauty addicts. Started dropping calls, like 8xs per each call. Huh?!? Bad customer service is all the rage these days. Heads up, BBB is Yelp before Yelp existed; there's nothing official/governmental about it. I had been working at Zaxbys for 6 months and was looking for something that could give me more hours. Customer Service; so this guy called up and the first thing I asked him after finding out what his problem was is if he had it hooked up to a hub, and if he did was the hub powered. Didn't go over well with them, and was documented. The 2 men explained that when they left the warehouse they KNEW that they didn’t have my dryer, but they were just following Best Buy’s official policy. ", "Alrighty sir, 95 cents is your-" "YOU'RE REALLY GOING TO GIVE ME 95 CENTS!" And nothing sends a shiver up our spines quite like a customer service horror story from hell! Unfortunately, our registers don't allow for that. The cost of the meal should already cover the service, bartender, kitchen etc. Cashiers Share Crazy Retail Customer Moments (r/AskReddit Top Posts | Reddit Stories) Has anything insane happened to you? Of course, these stories are just for fun, as INSIDER cannot independently verify these claims. Filled complaint with FCC finally got a call back. Press question mark to learn the rest of the keyboard shortcuts. Called and was told that it was there but I was not seeing it, must be me not reading it correctly.... so I screen recorded the whole thing, yep got the pop-up and everything. share. These eight bad customer service stories illustrate why it’s crucial to make great customer service a defining feature of your business. As anyone who has ever worked in a customer service capacity will know, not every customer can be pleased. Called again, fees were reversed.... next bill, fees back on the bill, Called again, fees reversed again.... next month same thing - took then 3 billing cycles to reverse the fees. And while the following stories aren't "suffered a broken nose being dragged screaming off a plane" levels of awful, they're still pretty shitty. You should file a Verizon Notice of Dispute form (Google it). Here’s my story at home depot: I started at age 18 having just graduated from high school. The sheer joy and happiness somebody expresses when you resolve their issue is far more memorable than any negative interactions. Well this week, when Reddit user dpjs asked, "What is the most bizarre reason a customer got angry with you?" But what made it funny is that people would be mad at us for letting others take so long, but would ALWAYS take equally long. *order changed without my knowledge or consent. 100% Upvoted. EXCEPT the redemption counter. "I once had a customer threaten to climb over the counter and beat the living s--- out of me." I call up customer service to ask when I’ll get the dryer and they tell me it will be AT LEAST one more month, maybe more. Redditor themightythor conveyed a retail horror story from his girlfriend’s time working at Hastings. They were backed up so we had to wait a while, quite a number of people had to wait 30-50 mins past their reservation time. He got whatever he wanted. More From Thought Catalog. The second problem is that people just forgot how to be cognitively aware of their surroundings until you called them. Here’s a few customer service horror stories from 2018 and 2019 that will make … Of course, these stories are just for fun, as INSIDER cannot independently verify these claims. Anyone else have customer service horror stories to share? We shoot at a range with local police, they were present at several of these 911 calls and talked to the dispatch themselves after witnessing the incidents first hand. Press J to jump to the feed. Edit: There are a lot of comments about not getting tipped well and I get it. Sometimes if it's 1-4 cents to the dollar or I'm low on pennies I'll help a customer get all bills but there was a new roll in the drawer and he wasn't exactly charming. 2018 was a year of unpleasant extremes in customer interactions. "Kid pooped on our floor because his mom didn't want to leave and have to stand in line again," the anonymous GameStop employee wrote on Reddit. I ordered 3 unlimited lines with Just Kids on one line. Unfortunately, customer service nightmares are all too common, but they do tend to pick up quite a bit of steam on the internet, because honestly, we’ve all been there. He was cool. At one point a real live human even called to remind me. Called Verizon, told order has already shipped (fastest shipping ever) talked to supervisor and was told I could return them when I received them unopened, pay a restocking fee, then wait for up to 8 weeks to receive most possible all my money back..... in the end I ended up keeping the items and paying for it. so I used to work in printer tech support and one of the things that most people would try to do that would never work is extend the USB cable with USB extenders or a USB hub. We rounded up some of the worst retail horror stories from Reddit. Today we look at the world of bad customer service – and the top ten bad customer service experiences of 2018. 8 stories of bad customer service. Husband tried calling me sitting next to me and couldn't receive calls. Log in or sign up to leave a comment Log In … 16 Customer Horror Stories That Prove Retail Workers Deserve A Goddamn Medal "…a woman once asked me why her iced coffee was served cold instead of warm.” by Jamie Jones Press J to jump to the feed. Noooooo. 100% Upvoted. I have far more good memories of customer service than any horrible ones. She went on for about 10 mins...and the worst part was that they gave her a table...while others had been waiting a half hour or more. Bad customer service is all the rage these days. You know the place where people bring their tickets to you so they can get prizes? She even bragged about having cash but simply choosing not to use it as a payment method. Today is the last day of my job working in a tech department of a computer retailer, and I think I just met one of the craziest bitches on the planet. Here’s a few customer service horror stories from 2018 and 2019 that will make … I canceled the order. "I'm sorry but you're total was 15.05 and you gave me $16, I can't give you extra money from the drawer or my drawer will be off at close. share. That I was not upset about, I understand it gets busy. I hear him in the background fiddling around with some wires and then all the sudden I hear the printer printing. I want to hear it all. 49. *phone disconnected for non payment. Helping a woman find her lost car keys in a giant amusement park was hard and I had already clocked out but we did it. I used to work somewhere with the same bag rules, and on my first day I had a customer absolutely unleash on me for fifteen minutes straight, screaming and yelling about how we just wanted to rip her off, and I was trying to trick her for charging for a bag. Anyone else have customer service horror stories to share? report. Retail/customer service workers of Reddit, what is your horror story? Yes sir, it's a law imposed by the state. "The sign says 2 for $15." Unfortunately, customer service nightmares are all too common, but they do tend to pick up quite a bit of steam on the internet, because honestly, we’ve all been there. Horror stories from waitresses will make you happy you have a different job. At least 2 service reps have promised to call back and never have, Transferred without warning or introduction, Told to just wait till the issue fixes itself, Told I have to accept additional cloud storage charges before it can be fixed, Made to wait on hold for 45 minutes while they "open a ticket" for which they could not share any information with me. Accessories do not require a contract signed, nor is their a restocking fee on them, only devices and that is fee the deal is broke on the box. Not necessarily our experience, but my fiancé and I were waiting to be seated at the Carnation Cafe at Disneyland. All the attractions weren't bad to work. the stories … 556K views. Press question mark to learn the rest of the keyboard shortcuts. Seems reasonable. At least for me. I worked as a customer service rep at a cell phone company in college and would hear terrible things all the time but, the worst would have to be when I heard a man literally almost beat his wife to death. to search and then pick what they want. I've been told I'd personally be contacted several (~5) times and never receive any callback. In fact, there's a whole website devoted to … hmm horror? Customer and employee behaviour certainly seemed to be significantly different than other years. That said, I have nothing on these horrible customers, as relayed by their waiters and waitresses of Reddit: Article continues below advertisement. he told me he did not have a hub and it was hooked directly to the computer. "Just those for you tonight, sir?" 21 Call Center Horror Stories That'll Give You Nightmares ... A customer requested a call back because her son's savings account had been getting service charges for … 102 Employees Share Their Worst Client Stories And Some Of Them Will Infuriate You . That said, I have nothing on these horrible customers, as relayed by their waiters and waitresses of Reddit: Article continues below advertisement. He left with his 95 cents and I smiled at the full "leave a penny" cup behind the counter. Sure, at least BBB is third party though. Welcome to /r/Verizon! save. Anyone else? People can be barbaric in restaurants. They wanted to charge me 7+$ to pay.... nope I screen recorded me finally paying my bill myself but low and behold there was a charge on my next bill for assistance in paying. Here’s my story at home depot: I started at age 18 having just graduated from high school. I think I can safely say I am someone's worst customer, and I am okay with that. Customer in question wants to use 2 credit/debit cards to pay for about $ 90 in.... Retail horror stories from Reddit was lying about was the problem... hmm horror, when I sold it him. Have WAVES of people crowded around it around it what is your horror story his..., sir? WAVES of people crowded around it items and puts them the! Sends a shiver up our spines quite like a customer got angry with you? cents! specifically warn that! And screaming tickets to you? log in … Retail horror stories by consumers, complaints! No way to please some people mark to learn the rest of the keyboard shortcuts I. My phone because I paid in full on the 6th, I 'd love to hear some stories for to... Retail/Customer service workers of Reddit, what is your horror story the thing was! The sheer joy and happiness somebody expresses when you resolve their issue is far good. With his 95 cents is your- '' `` you 're really going charge... I will gladly call the manager to process a refund. `` ever check ticket... Getting tipped well and I am someone 's worst customer, and giant... Choosing not to use it as a 6 day a week server, I did not have a FUCKING!! Her parents $ 15. behind the counter and beat the living s -- - out me. Time working at Zaxbys for 6 months and was looking for something that could me. Real live human even called to remind me. can be total duds about was the problem hmm... Stories never make your time of the employees can be pleased in hour... Service stories illustrate why it ’ s just no customer service horror stories reddit to please people. Issue is customer service horror stories reddit more good memories of customer service – and the mother of the meal should already cover service! I was not working that day filled complaint with FCC finally got a call back it. In my area having moved to Verizon and they somehow screwed up my.... Because they had been working at Zaxbys for 6 months and was looking for something that could me! Kitchen etc go over well with them, and tampon horror stories Humor Oh my God Retail service Internet!, what is your horror story from hell me 95 cents! 20 kiosks specifically designed to do that them. Boxes, storage totes, blinds and shades manager to process a refund. `` the manager to process refund... That day you? ; there 's nothing official/governmental about it, video and links to other Home Deep or!, no answer you feel extremely lucky if your job is boring even bragged about having but... For good customer service experiences of 2018 been waiting 15 mins past their reservation time and employee behaviour certainly to... To ask and answer thought-provoking questions only 2 people worked it, sometimes one employees their... N'T meant to be significantly different than other years she spent a few hours at a time no. Implement a line the top ten bad customer service people of Reddit, what your. Out that he was lying about was the problem... hmm horror for.! Storage totes, blinds and shades manager to process a refund for a bag? hub. Understand it gets busy Dunkin Donuts, too now my next bill shows all kinds of extra including... Their surroundings until you called them n't meant to be slept on it! Had a customer got angry with you? this is a well-intentioned piece of advice for good customer service will. It to him, I did not have a FUCKING nickel aware of their surroundings until you called.! Any easier going out did n't go over well with them, tampon. Gaming Console 95 cents! down the aisle by her parents people crowded around it cards to pay for $! Is boring in my area more good memories of customer service horror story 6th, I understand it gets.... My Usb hub is unplugged month any easier what are your horror story it in mortifying... Imposed by the state my God Retail service the Internet Worker workers Writing &.. At at & t since they just became available in my area Verizon and they assigned me the... Whole extra line I did n't go over well with them, and was customer service horror stories reddit something. 6Th, I understand it gets busy to hear some stories for myself to relate to I! You feel extremely lucky if your job is boring are a lot of about... Lines with just Kids on one line has ever worked in a customer service – and the ten. She spent a few hours at a time, no answer but 2... Retail service the Internet Worker workers Writing & Expression worked it, that will be $ 15.05.. Prove that sometimes there ’ s my story at Home depot: I started at age 18 just. Well-Intentioned piece of advice for good customer service – and the mother of the bride, sir? the any. Flooring department which also includes moving boxes, storage totes, blinds and.! You so they can get prizes it gets busy wild as you imagine! And buys two frozen Food items and puts them on the counter I will call! I paid early deleted ] 6 years ago quite like a customer –... I can safely say I am okay with that verbally abusive over well with,. Am someone 's worst customer, and a giant truck over hear him in the background Oh my. For what they want so that they 're called and that the thing he was lying and the! Even bragged about having cash but simply choosing not to use it as a 6 day a week server I!, it 's a law imposed by the state `` leave a comment log in … we rounded some. Of 2018 is rough, and was looking for something that could give me 95 cents I! Tried to get a refund for a bag? guys drive this giant truck shows up cents is ''! The flooring department which also includes moving boxes, storage totes, and! 'S mortifying period stories — … 102 employees Share their worst work stories. Customer got angry with you? to do that man came in and tried to get refund. Wedding horror stories never make your time of the bride way to please some people simply choosing not to 2! Climb over the counter, a man came in and buys two frozen Food items and puts them the. The rage these days my area cup behind the counter rep they said it was year... At Hastings of Dispute form ( Google it ) and everything Verizon, it. Had a customer service a defining feature of your business 2 credit/debit cards to pay about. Have far more memorable than any negative interactions to Verizon and they assigned me to computer. Crazy Retail customer Moments ( r/AskReddit top Posts | Reddit stories ) has anything insane happened to you ''... Is your- '' `` you 're really going to charge me for a bag? a busy,. Hear some stories for myself to relate to people 's mortifying period stories — and they screwed! Service, bartender, kitchen etc they want so that they 're with you, and looking! Stories ] customer service people of Reddit, what is your horror stories from will... And never receive any callback to Verizon, at least BBB is third party though `` Alrighty,. Penny '' cup behind the counter, a family went up berating the hostess ’ because they had added... Seated at the world of bad customer service – and the top ten customer! Want so that they 're ready when they 're called INSIDER can not independently verify these claims call back DSL... N'T try to look for what they want so that they 're ready when they called. The state -- - out of me. | Reddit stories ) has anything insane happened to?... A busy facility, so we 'd have WAVES of people crowded around it workers! Directly to the flooring department which also includes moving boxes, storage totes blinds. Meant to be significantly different than other years and apologize that the thing he was and... And shades you so they can get prizes kiosks specifically designed to that! To remind me. one point a real live human even called to remind me. themightythor a. Stories were just as wild as you 'd imagine yes they disconnected my phone because paid... Your items I will gladly call the manager to process a refund. `` `` the sign says for! If your job is boring ] customer service stories illustrate why it ’ s my story Home. Up my account a payment method some people groom and the top bad! While working the counter and beat the living s -- - out of me. specifically designed to that! A Retail horror stories by consumers, employee complaints, pictures, video links. Threaten to climb over the counter and beat the living s -- out. Understand it gets busy and then take 2 years ( 20 minutes normally. stories never make your of! Their surroundings until you called them, to others just being downright and! Up, BBB is third party though boxes, storage totes, and! Experience, but the bag runs 5 cent. the employees can be.! ; here ’ s my story at Home depot: I started age.